Creating Meaningful Stories Together

At Redtape Projects, we believe in creating a smooth and enjoyable experience for every couple, brand, and client we work with.

The following terms are here to ensure clarity, transparency, and mutual understanding throughout the process.

1. Booking Confirmation

A booking is only confirmed once:

  • The quotation has been acknowledged and agreed upon

  • The required deposit payment has been made

Bookings are secured on a first-come, first-served basis.

2. Payment Terms

Weddings & Events

  • A non-refundable deposit is required to secure the booking date

  • Remaining payments will follow the agreed payment schedule stated in the invoice or quotation

Corporate Projects

Payment schedules may vary depending on project scope and will be stated within the quotation.

Late Payments

Final deliverables may be withheld until outstanding payments are fully settled.

3. Cancellation & Postponement

Cancellation

Deposits made are non-refundable once the booking has been confirmed.

Postponement

Clients may request to postpone their booking, subject to:

  • Crew availability

  • New confirmed event date

  • Notification within a reasonable timeframe

Postponed bookings may be held for up to one year from the original event date unless otherwise agreed.

4. Coverage Hours

Coverage hours begin based on the agreed reporting time stated in the itinerary or quotation.

For weddings:

  • Preparation coverage typically begins 1.5–2 hours before the solemnisation or event

  • Coverage hours are continuous unless otherwise agreed

Additional hours requested on the actual day will be subject to overtime charges.

5. Deliverables & Turnaround Time

Estimated delivery timelines may vary depending on project scope and season.

Weddings

Refer to the Wedding schedule lead time of your deliverables to be ready.

Corporate & Events

Delivery timelines will be discussed based on project requirements.

All deliverables are provided digitally unless otherwise stated.

6. Creative Direction & Editing Style

By engaging Redtape Projects, clients acknowledge and trust our creative style, editing approach, music selection, and storytelling direction.

While we always welcome references and inspiration, final creative decisions remain at the discretion of our team to maintain consistency with our brand and storytelling approach.

7. Raw Footage

Raw footage is not included unless specifically stated within the package or quotation.

If requested:

  • Additional charges may apply

  • Files will be provided in their original captured format

  • Redtape Projects is not responsible for storage or backup once delivered

8. Usage of Content

Redtape Projects reserves the right to use selected photos and videos for:

  • Portfolio purposes

  • Website showcases

  • Social media platforms

  • Marketing and promotional materials

Clients who prefer privacy may inform us before the event or project date.

9. Client Responsibilities

Clients are responsible for:

  • Providing accurate event details and schedules

  • Ensuring timely communication

  • Obtaining permissions for filming at venues if required

  • Informing us of important moments, restrictions, or special requests

Delays caused by unforeseen circumstances may affect coverage and deliverables.

10. Limitation of Liability

While every reasonable effort is made to deliver high-quality work, Redtape Projects shall not be held liable for circumstances beyond our control including but not limited to:

  • Weather conditions

  • Venue restrictions

  • Technical failures

  • Delays caused by third parties

  • Unforeseen emergencies

In the unlikely event of equipment failure or unforeseen circumstances, reasonable replacement or alternative arrangements will be made where possible.

11. Force Majeure

Redtape Projects shall not be liable for failure to perform obligations due to events beyond reasonable control including:

  • Natural disasters

  • Government restrictions

  • Pandemics

  • Severe weather

  • Emergencies

Thank you for trusting Redtape Projects to capture your moments, stories, and milestones.

We’re honoured to be part of your journey.

Frequently Asked Questions

Everything You Might Want to Know

From wedding films to brand videos and event coverage, here are some commonly asked questions to help you better understand how we work.

Weddings

  • We recommend booking as early as possible, especially for peak wedding seasons and popular dates. Most couples book us up to 12 months in advance.

  • Videography is covered by Redtape Projects, while photography is covered by photography partner, Nafimages. We also offer combined photo + video packages.

  • This depends on the package and coverage hours selected. Most wedding packages include 1–2 videographers.

  • Yes! We usually arrive about 1.5–2 hours before the solemnisation or ceremony for preparation shots.

  • Coverage hours depend on your selected package. We also offer additional coverage hours if needed.

  • Definitely. Feel free to share your moodboards, inspiration, TikToks, Pinterest boards, or specific moments you’d love for us to capture.

  • Estimated delivery timelines:

    • Wedding full film: approximately 3 to 6 months.

    • Peak season periods may take slightly longer

    We’ll always keep you updated throughout the process.

  • Raw footage is not included by default unless stated in the package.
    However, it can be added on upon request.

Event Coverage

  • We cover:

    • Corporate events

    • Conferences

    • D&Ds

    • Sports events

    • Community events

    • Festivals

    • Launch events

    • School events

  • Yes, depending on the event requirements and schedule.
    Let us know in advance so we can plan the workflow accordingly.

  • Selected live streaming and live switching services are available depending on event requirements.

  • A booking is confirmed once:

    • The quotation has been agreed upon

    • Deposit payment has been made

Brand Videos & Corporate

  • We produce:

    • Brand films

    • Corporate event coverage

    • Product videos

    • Social media content

    • Interview videos

    • Campaign videos

    • Highlight recaps

  • Absolutely. Every brand and project is different, so we tailor our approach, storytelling style, and deliverables based on your objectives.

  • Turnaround depends on the project scope and deliverables required.
    Estimated timelines will be shared during the quotation stage.

  • Yes! We can provide vertical edits and short-form content suitable for Instagram Reels, TikTok, and social media campaigns.

  • Yes, definitely.

    For brand shoots and event coverage, we’ll work closely with you to understand the flow, objectives, and important moments that need to be captured.

    Depending on the project, we can assist with:

    • Coverage planning and scheduling

    • Shot planning and key moments

    • Content direction and storytelling flow

    • Run sheets and event timelines

    • Coordination with organisers, speakers, or vendors

    • Social media deliverable planning

    Our goal is to make the filming process smooth, efficient, and stress-free, while ensuring the final visuals truly reflect your event or brand.

October 3-7  |  Starting at $500

Still Have Questions?

Let’s Talk.

Every story and project is different, we’re always happy to chat and guide you through the process.

Enquire With Us